|The RAF Association is a member-led, welfare charity that exists to ensure that all members of the RAF community are supported, when they require it. The caseworker’s role is at the heart of this charity objective and volunteers undertaking this role will be helping us to deliver this support to the RAF community.
The role is about supporting and listening to an individual and assessing their needs – this can include anything from helping them to complete a form, applying for funding for a wet-room or new white goods.
Caseworkers may also need to gather complex information and ask questions regarding finances and health conditions. You would be required to provide clear and precise information on these topics.
A RAF or forces background is not essential, and we welcome applications from all areas of the community.
Key skills description
Patience and Empathy
Capability of working with a wide variety of people
Ability to maintain boundaries
Good IT skills
What’s in it for you
This is an opportunity to play a key role in helping the RAF Association deliver valuable support to members of the RAF community and their families. You will receive ongoing support provided by both the Volunteering and Case work Team. Upon completion of the training course, you will achieve a Level 2 Information and Advice qualification accredited through the AIM Qualification and Assessment Group. Further/refresher training is also available.
To be over 18 years of age
A completed application form.
DBS (or equivalent) check
Tutor-led 2-day on-line training course.
Tags: Advocacy, In the community
Atlas House 41 Wembley Road
Leicester LE3 1UT
Web: Atlas House 41 Wembley Road