Outline of duties
Patient Befrienders interact with patients who may feel lonely, isolated or bored on the wards. They spend time talking with patients, helping them to connect virtually with their loved ones, and support patients with activities at the bedside or in the day room. This role does not include advocacy or counselling.
Main Tasks
• To treat all patients with dignity and respect
• To spend time in general conversation and listening
• Assisting staff with activity sessions, which could include arts and crafts, social games and seasonal activities
• Assisting with providing hot or cold drinks as and when requested by staff outside of the scheduled drink services
• To reassure anxious or nervous service users or visitors
• To provide a reading/writing service where appropriate
• Facilitating one to one activities with patients such as cards and puzzles
• Using reminiscence tools with patients
• Undertaking virtual visiting calls
• Using the Interactive Touch Table Undertaking patient feedback surveys with UHB devices.
Contact
Jordann RowleyAddress:
Voluntary Services Team. University Hospital of Wales
Email: Jordann.Rowley@wales.nhs.uk
Tel: 02921845692
Web: https://cavuhb.goassemble.com/
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